Menopause and Wellness Cancellation Policy

At Menopause and Wellness we are committed to helping as many women as possible through our Menopause Clinic and we hope you understand that in order to do this we must operate a cancellation policy. We respect that your time is valuable and we appreciate that you understand ours is too. 

If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time to support other patients. If you know that you are going to be unable to attend an appointment that you have booked we would appreciate you giving us as much notice as possible.

We will be pleased to reschedule any appointments at any time, without any penalty or administration fees, up to 72 hours before your consultation. To reschedule your appointment please email monica@menopause.org.nz.

In the event that you do not attend your appointment, or we receive less than 72 hours notice of cancellation, the full 100% cost of your appointment will be chargeable.

If you cancel within 7 days of your appointment we can offer you a full refund less a $20 processing fee. (we need to charge a processing fee because our payment gateway charges us a percentage fee on each transaction, even where a transaction is later cancelled, in addition to an administration fee for refunds.

If you cancel between 72 hours and 7 days of your appointment we can offer you a 50% refund.

Please note that when booking group sessions (which run over more than one session) the term "appointment" above refers to the first date that the group session is run.

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